Contact Us

Need help with a product or an existing order?
The Coremica customer support team is here to assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other service concerns.

At Coremica, we are committed to providing a smooth and reliable shopping experience for every pet owner. Whether you need help choosing the right product for your pet or need assistance with an existing order, our support team is ready to help.

Customer support for Coremica is provided by our customer service team.

Email: service@coremica.com

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and provide assistance more efficiently.

If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label where applicable. This allows our team to review your request and provide the best possible solution.

Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and return address for your order.

We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.

Coremica is operated by EMI INTERNATIONAL (HK) CO., LIMITED

Address:
Unit N, 17/F, Century Industrial Centre, 33-35 Au Pui Wan Street, Fo Tan

Email: service@coremica.com